CP Capital

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Investor Enquiries: 020 3376 3679

Developer Enquiries: 020 3376 3680

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Get in touch by filling out the form below and we will aim to reply within 24 hours.

HOW TO MAKE A COMPLAINT

If there is any aspect of our service that you are not happy about, please do get in touch. You can:

E-mail: [email protected]
Phone: 020 3376 3679
Write: CrowdProperty, 54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Please can you include the following information to help us process your complaint:

Your full name
Your contact details
A summary of your complaint

COMPLAINTS HANDLING PROCESS

CrowdProperty aims to resolve complaints at the earliest possible opportunity. On receipt of a complaint, the details will be recorded confidentially and the complainant will be provided with written acknowledgement with a reference number within one business day of receipt. Initial investigation commences with the aim for the complaint to be resolved within three business days of receipt.
CrowdProperty will, by the end of eight weeks after its receipt of the complaint, send the complainant a final response; or a written response which:

explains why it is not in a position to make a final response and indicates when it expects to be able to provide one;
informs the complainant that they may now refer the complaint to the Financial Ombudsman Service or Financial Conduct Authority as appropriate;
encloses a copy of the FOS standard explanatory leaflet or link to FCA Guidance as appropriate.

It is expected that within eight weeks of their receipt, almost all complaints to CrowdProperty will have been substantively addressed by it through a final response.

Where a complaint against CrowdProperty is referred to the FOS or FCA, the firm will cooperate fully with the relevant body and comply promptly with any settlements or awards made by them.

FOS: How to complain

FCA: How to complain | FCA

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CP Capital is a product line offered by CrowdProperty Limited. CrowdProperty Ltd is a company registered in England, with its registered office at 54 Hagley Road, Edgbaston, Birmingham, B16 8PE (Company No. 08764786). CrowdProperty is registered with the Office of the Information Commissioner (Reg no. ZA047468). CrowdProperty is authorised and regulated by the Financial Conduct Authority registration number 723959

In order to proceed, you must first confirm your investor type:
High Net Worth Investor A certified high net worth investor is an individual who has signed, within the period of twelve months ending with the day on which the communication is made, a statement in the following terms: HIGH NET WORTH INVESTOR STATEMENT I make this statement so that I can receive promotional communications which are exempt from the restriction on promotion of P2P agreements. The exemption relates to certified high net worth investors and I declare that I qualify as such because at least one of the following applies to me: I had, throughout the financial year immediately preceding the date below, an annual income to the value of £100,000 or more. Annual income for these purposes does not include money withdrawn from my pension savings (except where the withdrawals are used directly for income in retirement). I held, throughout the financial year immediately preceding the date below, net assets to the value of £250,000 or more. Net assets for these purposes do not include: (a) the property which is my primary residence or any money raised through a loan secured on that property; or (b) any rights of mine under a qualifying contract of insurance; or (c) any benefits (in the form of pensions or otherwise) which are payable on the termination of my service or on my death or retirement and to which I am (or my dependants are), or may be, entitled; or any withdrawals from my pension savings (except where the withdrawals are used directly for income in retirement).	Self-Certified Sophisticated Investor A self-certified sophisticated investor is an individual who has signed, within the period of twelve months ending with the day on which the communication is made, a statement in the following terms: SELF-CERTIFIED SOPHISTICATED INVESTOR STATEMENT I declare that I am a self-certified sophisticated investor for the purposes of the restriction on promotion of P2P agreements. I understand that this means: (i) I can receive promotional communications made by a person who is authorised by the Financial Conduct Authority which relate to investment activity in P2P agreements; (ii) the investments to which the promotions will relate may expose me to a significant risk of losing all of the property invested. I am a self-certified sophisticated investor because at least one of the following applies: (a) I am a member of a network or syndicate of business angels and have been so for at least the last six months prior to the date below; (b) I have made more than one investment in an unlisted company in the two years prior to the date below; (c) I am working, or have worked in the two years prior to the date below, in a professional capacity in the private equity sector, or in the provision of finance for small and medium enterprises; (d) I am currently, or have been in the two years prior to the date below, a director of a company with an annual turnover of at least £1 million.
Select High Net Worth Investor	Select Self Certified Investor
If none of the above apply to you please click here

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